Casa Malca | Hotel in Tulum

| 9.2 (461 Reviews) |   Pet Friendly  1 Bathroom
Zona Hotelera Hotel | Casa Malca

Hotel in Zona Hotelera, Tulum

Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include an outdoor pool, a health club, and a bar/lounge.
Change of towels is available on request.
Casa Malca offers 70 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.


A health club and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Carretera Tulum-Boca Paila Km 9.5, Tulum, 77780, Mexico

Amenities

Air ConditionerAir Conditioner
ParkingParking
Pet FriendlyPet Friendly
PoolPool
Designated Smoking AreaDesignated Smoking Area
ViewView
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
SpaSpa
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
Hot TubHot Tub
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • ShowerShower
  • SoapSoap
  • Private bathroomPrivate bathroom
  • ShampooShampoo
  • BathrobesBathrobes
  • TowelsTowels
  • Rainfall showerheadRainfall showerhead
  • Designer toiletriesDesigner toiletries
  • Toilet paperToilet paper
  • Hair dryerHair dryer
BedroomBedroom
  • Laptop-friendly workspaceLaptop-friendly workspace
  • Guidebooks/recommendationsGuidebooks/recommendations
  • Electrical adapters/chargersElectrical adapters/chargers
  • Desk chairDesk chair
  • Separate sitting areaSeparate sitting area
  • SoundproofingSoundproofing
  • Iron/ironing board (on request)Iron/ironing board (on request)
  • DeskDesk
  • Turndown serviceTurndown service
  • SafeSafe
  • Local mapsLocal maps
  • Restaurant dining guideRestaurant dining guide
  • Mobile key entryMobile key entry
  • PhonePhone
  • SlippersSlippers
  • Individually furnishedIndividually furnished
  • In-room massageIn-room massage
  • Individually decoratedIndividually decorated
  • Egyptian cotton sheetsEgyptian cotton sheets
  • Blackout drapes/curtainsBlackout drapes/curtains
  • Down comforterDown comforter
  • Hypo-allergenic beddingHypo-allergenic bedding
  • Pillow-top mattressPillow-top mattress
  • Free cribs/infant bedsFree cribs/infant beds
  • Air conditioningAir conditioning
  • Day bedDay bed
  • Bed sheetsBed sheets
  • Premium beddingPremium bedding
BreakfastBreakfast
  • 24-hour room service24-hour room service
  • Free daily receptionFree daily reception
  • Free cooked-to-order breakfast available daily 8 AM–11 AMFree cooked-to-order breakfast available daily 8 AM–11 AM
  • 1 bar1 bar
  • Coffee/tea in common area(s)Coffee/tea in common area(s)
  • 2 restaurants2 restaurants
  • Local meal delivery serviceLocal meal delivery service
  • Champagne serviceChampagne service
  • Free bottled waterFree bottled water
  • MinibarMinibar
  • Espresso makerEspresso maker
ParkingParking
  • 24-hour roundtrip airport shuttle (surcharge)24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on requestAirport shuttle on request
  • Onsite parking includes off-street optionsOnsite parking includes off-street options
  • Free secured, uncovered self parking on siteFree secured, uncovered self parking on site
AccessibilityAccessibility
  • Hardwood flooring in public areasHardwood flooring in public areas
  • Accessible airport shuttleAccessible airport shuttle
  • Smooth flooring in roomSmooth flooring in room
  • Well-lit path to entranceWell-lit path to entrance
  • Hand-held showerheadHand-held showerhead
  • Fixed shower seatFixed shower seat
  • Area rugs in public areasArea rugs in public areas
  • 1 stairs to reach property1 stairs to reach property
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchairs available on siteWheelchairs available on site
  • Area rugs in roomArea rugs in room
  • Magnifying mirrorMagnifying mirror
  • This property does not have elevatorsThis property does not have elevators
  • Transfer showerTransfer shower
ActivitiesActivities
  • Surf lessonsSurf lessons
  • SwimmingSwimming
  • KayakingKayaking
  • Theme parksTheme parks
  • Hiking/biking trailsHiking/biking trails
  • Water skiingWater skiing
  • WindsurfingWindsurfing
  • Motor boatingMotor boating
  • Scuba divingScuba diving
  • Boat toursBoat tours
  • Surfing/body boardingSurfing/body boarding
  • Health/beauty spaHealth/beauty spa
  • SailingSailing
  • Scooter/moped rentalsScooter/moped rentals
  • FishingFishing
  • EcotoursEcotours
  • Beach accessBeach access
  • SnorkelingSnorkeling
  • Private picnicsPrivate picnics
  • Steam roomSteam room
  • Beach volleyballBeach volleyball
  • Free beach clubFree beach club
  • Full-service spaFull-service spa
  • VolleyballVolleyball
  • Art galleryArt gallery
  • SaunaSauna
  • Indoor poolIndoor pool
  • Bicycle tour informationBicycle tour information
  • Outdoor padel courtOutdoor padel court
  • Hot tubHot tub
  • Fitness centerFitness center
  • Winery release eventsWinery release events
  • Bike storageBike storage
  • Bike parkingBike parking
  • Lifeguards on siteLifeguards on site
  • PlaygroundPlayground
  • Free bicycle rentalsFree bicycle rentals
  • Beach yogaBeach yoga
  • Billiards/pool tableBilliards/pool table
  • Children's poolChildren's pool
  • Yoga classesYoga classes
  • Outdoor poolOutdoor pool
GeneralGeneral
  • Coworking spaceCoworking space
  • Conference center (1292 square feet of space)Conference center (1292 square feet of space)
  • Business centerBusiness center
  • Meeting rooms - 3Meeting rooms - 3
  • FrenchFrench
  • SpanishSpanish
  • EnglishEnglish
  • Couples diningCouples dining
  • BooksBooks
  • Romance packages availableRomance packages available
  • Communal living roomCommunal living room
  • Music libraryMusic library
  • Beach towelsBeach towels
  • GamesGames
  • Shared microwaveShared microwave
  • Designated smoking areasDesignated smoking areas
  • BallroomBallroom
  • Front-desk safeFront-desk safe
  • Reception hallReception hall
  • LibraryLibrary
  • Banquet hallBanquet hall
Guest ServicesGuest Services
  • Wedding servicesWedding services
  • Multilingual staffMultilingual staff
  • Change of bedsheets (on request)Change of bedsheets (on request)
  • 24-hour front desk24-hour front desk
  • Luggage storageLuggage storage
  • Tour/ticket assistanceTour/ticket assistance
  • Dry cleaning serviceDry cleaning service
  • Daily housekeepingDaily housekeeping
  • Porter/bellhopPorter/bellhop
  • Turndown serviceTurndown service
  • Change of towels (on request)Change of towels (on request)
  • Concierge servicesConcierge services
  • Laundry facilitiesLaundry facilities
  • Soundproofed roomsSoundproofed rooms
  • In-room child care (surcharge)In-room child care (surcharge)
  • Children's gamesChildren's games
  • Beach toysBeach toys
  • Children's poolChildren's pool
  • Indoor poolIndoor pool
  • PlaygroundPlayground
  • Free cribs/infant bedsFree cribs/infant beds
  • Fence around the poolFence around the pool
  • Outdoor poolOutdoor pool
  • Laundry facilitiesLaundry facilities
InternetInternet
  • Available in some public areas: Free WiFiAvailable in some public areas: Free WiFi
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
OutdoorsOutdoors
  • GardenGarden
  • Nature reserveNature reserve
  • Outdoor furnitureOutdoor furniture
  • TerraceTerrace
  • Free pool cabanasFree pool cabanas
  • Lifeguards on siteLifeguards on site
  • Outdoor entertainment areaOutdoor entertainment area
  • Free beach cabanasFree beach cabanas
  • Furnished balcony or patioFurnished balcony or patio
  • YardYard
SpaSpa
  • Steam roomSteam room
  • Body treatmentsBody treatments
  • Massage - deep-tissueMassage - deep-tissue
  • Couples treatment room(s)Couples treatment room(s)
  • Massage/treatment roomsMassage/treatment rooms
  • Spa open dailySpa open daily
  • SaunaSauna
  • Massage - sportsMassage - sports
  • HydrotherapyHydrotherapy
  • Outdoor treatment areasOutdoor treatment areas
  • Body wrapsBody wraps
  • Hot tubHot tub
  • 3 treatment rooms3 treatment rooms
  • FacialsFacials
  • AromatherapyAromatherapy
  • Body scrubsBody scrubs
  • Massage - on the beachMassage - on the beach
  • Massage - SwedishMassage - Swedish
  • Massage - hot stoneMassage - hot stone

Policies

Check-in
Check-in
Check-in start time: 3:00 pm; check-in end time: midnight early check-in subject to availability early check-in is available for a fee contactless check-in available late check-in subject to availability late check-in fee for check-in between 12:30 am and 1:00 pm minimum check-in age: 18
Check-out
Check-out
Check-out before noon contactless check-out available late check-out subject to availability a late check-out fee will be charged
Child Policy
Child Policy
Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Payment Policy
Airport shuttle fee: usd 420 per vehicle (roundtrip, maximum occupancy 4) pet fee: usd 40 per pet, per night service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-in fee for check-in between 12:30 am and 1:00 pm late check-out is available for a fee (subject to availability) service fee: 10 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
Pets allowed for an extra charge of usd 40 per pet, per night service animals are welcome, and are exempt from fees 1 total (up to 22 lbs per pet) pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash safety features at this property include a fire extinguisher and a first aid kit this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Peri
Sep 8, 2026 04:20:23 AM
Review Score:   10
Summary: Amazing experience. Staff was great. The art at this hotel is exquisite
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Room Arrangement

Room InfoFacilities
Junior Suite, Garden View
Room Size: 646 square feet m2
1 King Bed
Junior Suite, Garden View

General

Square meters - 60, Square feet - 646, Garden view, In-room playpen, Number of bedrooms - 1, Doorbell/telephone notification, Ping - 18, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Suite, Beachfront (Master)
Room Size: 1076 square feet m2
1 King Bed
Suite, Beachfront (Master)

General

Square meters - 100, Square feet - 1076, Partial ocean view, iPod docking station, MP3 docking station, In-room playpen, Number of bedrooms - 1, Doorbell/telephone notification, Ping - 30, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Junior Suite, Beachfront
Room Size: 646 square feet m2
1 King Bed
Junior Suite, Beachfront

General

Square meters - 60, Square feet - 646, Partial ocean view, iPod docking station, In-room playpen, Number of bedrooms - 1, Doorbell/telephone notification, Ping - 18, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Family Suite, 2 Bathrooms, Garden View (Village)
Room Size: 753 square feet m2
2 King Bed and Queen Bed
Family Suite, 2 Bathrooms, Garden View (Village)

General

Room and bed type depend on availability check-in, Square meters - 70, Square feet - 753, Number of living rooms 1, Garden view, In-room playpen, Number of bedrooms - 1, Doorbell/telephone notification, Ping - 21, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)
Room Size: 1292 square feet m2
1 King Bed
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)

General

Room and bed type depend on availability check-in, Square meters - 120, Square feet - 1292, Number of living rooms 2, Garden view, In-room playpen, Number of bedrooms - 1, Doorbell/telephone notification, Ping - 36, Bed count minimum 1, Bed count maximum 1, Extra bed count 2

FAQ's

Is this Casa Malca pet-friendly for guests? 

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Casa Malca have a swimming pool? 

Yes, this Casa Malca has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Casa Malca? 

Best-rates for the Casa Malca starts from $566 per night with includes Air Conditioner, Parking, Pet Friendly, Pool, Designated Smoking Area, View, Ocean View, Balcony/Terrace, Business Services, Sports/Activities, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Breakfast, Child Friendly, Hot Tub, Internet, Kitchen, Laundry with all other facilities. Hotala.ca matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Casa Malca a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Casa Malca wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Casa Malca has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Casa Malca? 

Based on the information reported by the owner or manager, the Casa Malca indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Casa Malca? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Casa Malca are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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