H15 Palace, a Luxury Collection Hotel, Krakow | Hotel in Krakow

| 9.4 (2284 Reviews) |   Pet Friendly  1 Bathroom  10 Guests
Stare Miasto Hotel | H15 Palace, a Luxury Collection Hotel, Krakow

Hotel in Stare Miasto, Krakow

Located in Krakow and with St. Florian's Gate reachable within a 6-minute walk, H15 Palace, a Luxury Collection Hotel, Krakow has concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a bar. Offering a restaurant, the property also has a fitness center, as well as an indoor pool and a sauna. The property provides room service, a 24-hour front desk and organizing tours for guests. Guests at the hotel can enjoy a buffet breakfast. H15 Palace, a Luxury Collection Hotel, Krakow offers 5-star accommodations with a hot tub. Popular points of interest near the accommodation include Krakow Central Station, Lost Souls Alley and St. Mary's Basilica. John Paul II International Kraków–Balice Airport is 11 miles from the property, and the property offers a paid airport shuttle service.

H15 Palace, a Luxury Collection Hotel, Krakow is located in Krakow.

This 70 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Breakfast, Kitchen, Restaurant, and several others. This is a 5 star rated property and has over 2284 reviews with the average score of 9.4 . Coming to Krakow and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 70 Bedrooms Hotel if you want to learn more about this Hotala.ca place in Krakow. These details are authentic, as they are provided by our partner, booking.com.

This H15 Palace, a Luxury Collection Hotel, Krakow in Krakow is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “H15 Palace, a Luxury Collection Hotel, Krakow”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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ul. Św. Jana 15, Krakow, 31-017, Poland

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
View
Wheelchair Accessible
Private Pool
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Breakfast in the room
  • Wine/Champagne
  • Bar
  • Fruit
  • Coffee house on site
  • Restaurant
  • Special diet meals (on request)
Parking
  • Parking
Accessibility
  • Raised toilet
  • Lowered sink
  • Toilet with grab rails
  • Wheelchair accessible
Activities
  • Hiking
  • Sauna
  • Tour or class about local culture
  • Spa/Wellness packages
  • Facial treatments
  • Body scrub
  • Beauty services
  • Fitness
  • Hot tub/Jacuzzi
  • Indoor pool (year-round)
  • Neck massage
  • Indoor pool
  • Massage
  • Body treatments
  • Spa
  • Spa lounge/Relaxation area
  • Fitness center
  • Spa facilities
  • Couples' massage
  • Hand massage
  • Steam room
  • Head massage
  • Locker rooms
  • Full-body massage
  • Walking tours
  • Bike tours
  • Foot massage
  • Back massage
  • Temporary art galleries
General
  • Elevator
  • Heating
  • Soundproof rooms
  • Safe
  • Facilities for disabled guests
  • Family rooms
  • Non-smoking rooms
  • Wifi in all areas
  • Air conditioning
  • Pet friendly
  • Smoke-free property
Guest Services
  • Room service
  • Daily housekeeping
  • Dry cleaning
  • Concierge
  • Car rental
  • Express check-in/out
  • 24-hour front desk
  • Private check-in/out
  • Ironing service
  • Airport shuttle
  • Valet parking
  • Pet bowls
  • Fax/Photocopying
  • Tour desk
  • Baggage storage
  • Laundry
  • Shuttle service
  • Airport shuttle (additional charge)
  • Shuttle service (additional charge)
  • Pet basket
  • Meeting/Banquet facilities
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Outdoor furniture
  • Garden
Security/Safety
  • Smoke alarms
  • CCTV outside property
  • Security alarm
  • CCTV in common areas
  • Key card access
  • Fire extinguishers
  • 24-hour security
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Guest accommodation sealed after cleaning
  • Breakfast to-go containers
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • First aid kits available
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Thermometers for guests provided by property
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Beach chairs/Loungers
  • Swimming pool
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Special conditions
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.
Children under 16 years old are welcome to use the wellness area daily from 7:00 am to 7:00 pm.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, when staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Reviews

Value for money:
9.1
Location:
9.84
Staff:
9.59
Facilities:
9.53
Comfort:
9.72
Cleanliness:
9.68
Shakha
Sep 16, 2025 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The interiors of the hotel done up elegantly , the staff , the concierge were amazing , breakfast was of very high quality as was the dinner we had at Artesse restaurant, every where you looked , you could see both the old features of the palace and the high end renovation done. The room was also very nice and the location was in the old town yet in a quiet street
Negative: Gym facilities were not as good . Only one pair of dumbbells so only one person could work out and a weights machine that was not good and not working properly
Summary: Highly recommend
See All Reviews

Room Arrangement

Room Info Facilities
Classic King Room
Room Type: Double
1 King bed(s) Bed

Bathroom

Toilet
Classic Twin Guest Room
Room Type: Twin
2 Twin bed(s) Bed

Bathroom

Toilet
Junior King Suite
Room Type: Suite
Junior King Suite

Bathroom

Toilet
Twin Junior Suite
Room Type: Twin
2 Twin bed(s) Bed

Bathroom

Toilet
King Suite
Room Type: Suite

Bathroom

Toilet

FAQ's

Is this Stare Miasto hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Stare Miasto hotel?

Check-in time for Stare Miasto hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Stare Miasto hotel have a swimming pool?

Yes, this Stare Miasto hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Stare Miasto hotel?

Best-rates for the Stare Miasto hotel starts from $290 per night with includes Air Conditioner, Pet Friendly, Oceanfront, Accessibility, Spa, Laundry, Ocean View, Business Services, Internet, Pool, View, Wheelchair Accessible, Balcony/Terrace, Sports/Activities, Child Friendly, Hot Tub, Parking, Transportation/Shuttle, Security/Safety, Wellness Facilities, Toiletries, Guest Services, Entertainment, Private Pool, Fireplace/Heating, Bar, Breakfast, Kitchen, Restaurant with all other facilities. Hotala.ca matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Stare Miasto hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Stare Miasto hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Stare Miasto hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Stare Miasto hotel?

Based on the information reported by the owner or manager, the Stare Miasto hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Stare Miasto hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Stare Miasto hotel are as follows: Special conditions Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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