Hotel 28 | Hotel in Cancun

Name: Hotel 28
Address: Downtown Cancun, Cancun, Quintana Roo, Mexico, MX
Price range: Prices for upcoming dates start at $64 per night
Rating: 9.6

| 9.6 (123 Reviews) | 1 Bathroom

Hotel in Downtown Cancun, Cancun

Along with an outdoor pool, this hotel has a poolside bar and free self parking. WiFi in public areas is free.
Hotel 28 offers 13 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations include dining tables and kitchen islands. Beds feature memory foam mattresses. Accommodations at this 3-star hotel have kitchens with stovetops, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 45-inch Smart televisions come with digital channels and Netflix. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.

AV. XELHA SM 27 MZ 14, Cancun, 77509, Mexico

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Ocean View

Balcony/Terrace

Accessibility

Transportation/Shuttle

Bedding/Linens

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Facility Overview

Bathrooms

Shower

Shampoo

Soap

Toilet paper

Towels

Bedroom

Memory foam mattress

Bed sheets

Hypo-allergenic bedding

Air conditioning (climate-controlled)

Mobile key entry

Laptop-friendly workspace

Safe

Individually furnished

Individually decorated

Access via exterior corridors

Breakfast

Continental breakfast available for a fee daily 9:00 AM–11:00 AM: MXN 150 for adults and MXN 120 for children

1 poolside bar

Room service available

Kitchen island

Freezer

Coffee/tea maker

Stovetop

Dining table

Minibar

Mini-fridge

Paper towels

Kitchen

Cookware/dishes/utensils

Parking

24-hour drop-off airport shuttle (surcharge)

Airport shuttle at scheduled times, on request

Free secured, uncovered self parking on site

Beach shuttle (surcharge)

Accessibility

Stair-free path to entrance

This property does not have elevators

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Well-lit path to entrance

Activities

Casino

Outdoor pool

Entertainment

Streaming services

Netflix

45-inch Smart TV

Digital channels

General

Spanish

English

Beach towels

Designated smoking areas

Guest Services

Mini-fridge

Kitchen

Dining table

Outdoor pool

Daily housekeeping

Front desk (limited hours)

Internet

In-room WiFi speed: 50+ Mbps

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Terrace

Outdoor entertainment area

Outdoor furniture

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 9:30 pm minimum check-in age: 16

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for continental breakfast: approximately mxn 150 for adults and mxn 120 for children airport shuttle fee: mxn 850 per vehicle (maximum occupancy 8) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

JINGJUN

Apr 7, 2026 06:22:02 AM

Review Score: 10

Summary: Overall, it's excellent, no complain, the only thing needs to be improved is the hot water volume too low during shower.

See All Reviews

Room Arrangement

Room Info	Facilities
Two Bedroom Junior Suite Room Size: 581 square feet m² 2 King Beds	General Square meters - 54, Private bathroom, Pool view, Ping - 16, Number of bedrooms - 2, Square feet - 581, Swim-up room access (shared pool), Number of living rooms 1, Bed count minimum 2, Bed count maximum 2
Two Bedroom Deluxe Suite Room Size: 581 square feet m² 2 King Beds	General Egyptian-cotton sheets, Number of bedrooms - 2, Square feet - 581, Swim-up room access (shared pool), Premium bedding, Number of living rooms 1, Square meters - 54, Private bathroom, Pool view, Ping - 16, Desk, Bed count minimum 2, Bed count maximum 2
Studio Suite Room Size: 215 square feet m² 1 King Bed	General Square meters - 20, Square feet - 215, Private bathroom, Pool view, Ping - 6, Number of bedrooms - 1, Swim-up room access (shared pool), Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Hotel 28 pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel 28 have a swimming pool?

Yes, this Hotel 28 has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel 28?

Best-rates for the Hotel 28 starts from $64 per night with includes Guest Services, Pool, Designated Smoking Area, Accessibility, Bar, Air Conditioner, View, Ocean View, Bedding/Linens, Breakfast, Parking, Transportation/Shuttle, Entertainment, Child Friendly, Internet, Kitchen, Balcony/Terrace with all other facilities. Hotala.ca matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Hotel 28 a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel 28 wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel 28 has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel 28?

Based on the information reported by the owner or manager, the Hotel 28 indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel 28?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel 28 are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

CA $88