Krystal Cancun | Resort in Cancun

| 7.8 (1562 Reviews) |  1 Bathroom
Punta Cancun Resort | Krystal Cancun

Resort in Punta Cancun, Cancun

Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.


An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Paseo Kukulcan km 9, lotes 9 y 9A, Cancun, 77500, Mexico

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
TVTV
ViewView
Wheelchair AccessibleWheelchair Accessible
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
SpaSpa
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
EntertainmentEntertainment
Eco FriendlyEco Friendly
BreakfastBreakfast
Child FriendlyChild Friendly
HeatingHeating
Hot TubHot Tub
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • ShowerShower
  • SoapSoap
  • ShampooShampoo
  • Private bathroomPrivate bathroom
  • TowelsTowels
  • Rainfall showerheadRainfall showerhead
  • Free toiletriesFree toiletries
  • Toilet paperToilet paper
BedroomBedroom
  • HeatingHeating
  • Air conditioning (climate-controlled)Air conditioning (climate-controlled)
  • Blackout drapes/curtainsBlackout drapes/curtains
  • Guidebooks/recommendationsGuidebooks/recommendations
  • SoundproofingSoundproofing
  • Connecting rooms availableConnecting rooms available
  • Laptop-compatible safeLaptop-compatible safe
  • Restaurant dining guideRestaurant dining guide
  • PhonePhone
  • Window screensWindow screens
  • RecyclingRecycling
  • Iron/ironing boardIron/ironing board
BreakfastBreakfast
  • 24-hour room service24-hour room service
  • 5 restaurants5 restaurants
  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 390 for adults and MXN 195 for childrenBuffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • MinibarMinibar
  • Dining tableDining table
  • Coffee/tea makerCoffee/tea maker
ParkingParking
  • Free self parking on siteFree self parking on site
  • Free valet parking on siteFree valet parking on site
  • Limited onsite parkingLimited onsite parking
AccessibilityAccessibility
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • ElevatorElevator
  • Elevator door width (inches): 36Elevator door width (inches): 36
ActivitiesActivities
  • Steam roomSteam room
  • Beach volleyballBeach volleyball
  • Hot tubHot tub
  • ShoppingShopping
  • Fitness centerFitness center
  • Billiards/pool tableBilliards/pool table
  • Children's poolChildren's pool
  • SaunaSauna
  • Yoga classesYoga classes
  • Outdoor poolOutdoor pool
  • Full-service spaFull-service spa
  • ParasailingParasailing
  • WindsurfingWindsurfing
  • Scuba divingScuba diving
  • Boat toursBoat tours
  • SailingSailing
  • FishingFishing
  • GolfingGolfing
  • SnorkelingSnorkeling
EntertainmentEntertainment
  • Cable channelsCable channels
  • 42-inch LED TV42-inch LED TV
GeneralGeneral
  • SpanishSpanish
  • EnglishEnglish
  • Water dispenserWater dispenser
  • ATM/banking servicesATM/banking services
  • Gift shop/newsstandGift shop/newsstand
  • ElevatorElevator
  • Banquet hallBanquet hall
  • At least 80% lighting from LEDsAt least 80% lighting from LEDs
  • Local culture & ecosystem educationLocal culture & ecosystem education
  • No plastic drinking strawsNo plastic drinking straws
  • Reusable cups onlyReusable cups only
  • Smoke-free propertySmoke-free property
  • Vegan dining optionsVegan dining options
  • Water dispenserWater dispenser
  • At least 80% of food locally-sourcedAt least 80% of food locally-sourced
  • TV in lobbyTV in lobby
  • Vegetarian dining optionsVegetarian dining options
  • No plastic soda bottlesNo plastic soda bottles
  • At least 80% organic foodAt least 80% organic food
  • Beach towelsBeach towels
  • No plastic coffee stirrersNo plastic coffee stirrers
  • GamesGames
  • Reusable tableware onlyReusable tableware only
  • Meeting rooms - 5Meeting rooms - 5
Guest ServicesGuest Services
  • Babysitting (surcharge)Babysitting (surcharge)
  • Soundproofed roomsSoundproofed rooms
  • In-room child care (surcharge)In-room child care (surcharge)
  • Snack bar/deliSnack bar/deli
  • Children's poolChildren's pool
  • Children's toysChildren's toys
  • Outdoor poolOutdoor pool
  • Dining tableDining table
  • Laundry facilitiesLaundry facilities
  • Children's booksChildren's books
  • Free children's clubFree children's club
  • Wedding servicesWedding services
  • Multilingual staffMultilingual staff
  • Luggage storageLuggage storage
  • Tour/ticket assistanceTour/ticket assistance
  • Dry cleaning serviceDry cleaning service
  • Daily housekeepingDaily housekeeping
  • 24-hour front desk24-hour front desk
  • Concierge servicesConcierge services
  • Laundry facilitiesLaundry facilities
  • Hair salonHair salon
InternetInternet
  • Available in some public areas: Free WiFiAvailable in some public areas: Free WiFi
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
OutdoorsOutdoors
  • Pool sun loungersPool sun loungers
  • Vegetable gardenVegetable garden
  • Beachfront locationBeachfront location
  • GardenGarden
  • Beach umbrellasBeach umbrellas
  • Pool umbrellasPool umbrellas
SpaSpa
  • Spa open dailySpa open daily
  • AromatherapyAromatherapy
  • Body scrubsBody scrubs
  • Manicures and pedicuresManicures and pedicures
  • FacialsFacials
  • MassagesMassages
  • Massage/treatment roomsMassage/treatment rooms
  • Body wrapsBody wraps
  • 2 treatment rooms2 treatment rooms

Policies

Check-in
Check-in
Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available minimum check-in age: 18
Check-out
Check-out
Check-out before noon contactless check-out available late check-out subject to availability a late check-out fee will be charged
Child Policy
Child Policy
Children are welcome.
Payment Policy
Payment Policy
Fee for buffet breakfast: approximately mxn 390 for adults and mxn 195 for children late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash cashless transactions are available safety features at this property include a fire extinguisher, a smoke detector, and a security system this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 005-007-000112/2025

Reviews

Marcia David
Aug 8, 2026 05:50:02 AM
Review Score:   6
Summary: .........................
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Room Arrangement

Room InfoFacilities
Romantic Room, 1 King Bed, Balcony, Oceanfront
Room Size: 366 square feet m2
1 King Bed
Romantic Room, 1 King Bed, Balcony, Oceanfront

General

Room and bed type depend on availability check-in, Balcony, Square meters - 34, Square feet - 366, Ocean view, Free bottled water, Balcony or patio, Slippers, Wheelchair accessible, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Club level room, Ping - 10.29, Bed count minimum 1, Bed count maximum 1
Standard Room, 2 Double Beds, City View
Room Size: 344 square feet m2
2 Double Beds
Standard Room, 2 Double Beds, City View

General

Room and bed type depend on availability check-in, Square meters - 32, Square feet - 344, City view, Wheelchair accessible, Free cribs/infant beds, Number of bedrooms - 1, Rollaway/extra beds (free), Ping - 9.67, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Standard Room, 1 King Bed, City View
Room Size: 344 square feet m2
1 King Bed
Standard Room, 1 King Bed, City View

General

Room and bed type depend on availability check-in, Square meters - 32, Square feet - 344, City view, Wheelchair accessible, No rollaway/extra beds, Free cribs/infant beds, Number of bedrooms - 1, Ping - 9.67, Bed count minimum 1, Bed count maximum 1
Club Room, 2 Double Beds, Balcony, Ocean View
Room Size: 366 square feet m2
2 Double Beds
Club Room, 2 Double Beds, Balcony, Ocean View

General

Room and bed type depend on availability check-in, Balcony, Square meters - 34, Square feet - 366, Ocean view, Free bottled water, Balcony or patio, Slippers, Wheelchair accessible, Free cribs/infant beds, Number of bedrooms - 1, Club level room, Rollaway/extra beds (free), Ping - 10.29, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Club Room, 1 King Bed, Balcony, Ocean View
Room Size: 366 square feet m2
1 King Bed
Club Room, 1 King Bed, Balcony, Ocean View

General

Room and bed type depend on availability check-in, Balcony, Square meters - 34, Square feet - 366, Ocean view, Free bottled water, Balcony or patio, Slippers, Wheelchair accessible, No rollaway/extra beds, Free cribs/infant beds, Number of bedrooms - 1, Club level room, Ping - 10.29, Bed count minimum 1, Bed count maximum 1
Family Studio, 1 King Bed with Sofa bed, Ocean View
Room Size: 431 square feet m2
2 King Bed and Double Sofa Bed
Family Studio, 1 King Bed with Sofa bed, Ocean View

General

Room and bed type depend on availability check-in, Square meters - 40, Square feet - 431, Ocean view, Free bottled water, Furnished balcony, Microwave, Refrigerator, Slippers, Sofa bed, Wheelchair accessible, No rollaway/extra beds, Free cribs/infant beds, Number of bedrooms - 1, Club level room, Ping - 12.11, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Deluxe Room, 2 Double Beds, Balcony, Ocean View
Room Size: 344 square feet m2
2 Double Beds
Deluxe Room, 2 Double Beds, Balcony, Ocean View

General

Room and bed type depend on availability check-in, Balcony, Square meters - 32, Square feet - 344, Ocean view, Balcony or patio, Wheelchair accessible, Free cribs/infant beds, Number of bedrooms - 1, Rollaway/extra beds (free), Ping - 9.67, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Deluxe Room, 1 King Bed, Balcony, Ocean View
Room Size: 344 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Balcony, Ocean View

General

Room and bed type depend on availability check-in, Balcony, Square meters - 32, Square feet - 344, Ocean view, Wheelchair accessible, No rollaway/extra beds, Free cribs/infant beds, Number of bedrooms - 1, Ping - 10, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Krystal Cancun pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Krystal Cancun have a swimming pool? 

Yes, this Krystal Cancun has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Krystal Cancun? 

Best-rates for the Krystal Cancun starts from $172 per night with includes Air Conditioner, Parking, Pool, TV, View, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Sports/Activities, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Eco Friendly, Breakfast, Child Friendly, Heating, Hot Tub, Internet, Kitchen, Laundry with all other facilities. Hotala.ca matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Krystal Cancun a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Krystal Cancun wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Krystal Cancun is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Krystal Cancun? 

Based on the information reported by the owner or manager, the Krystal Cancun indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Krystal Cancun? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Krystal Cancun are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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