Marroad Hakone | Hotel in Hakone

| 8.2 (322 Reviews) |  1 Bathroom
Gora Hotel | Marroad Hakone

Hotel in Gora, Hakone

A restaurant, a bar/lounge, and a sauna are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Other amenities include a 24-hour front desk, free newspapers, and free train station drop-off.
Marroad Hakone offers 45 accommodations with safes and slippers. LED televisions come with digital channels.

Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Hakone hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.


Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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1320, Goura, Hakone-machi, Hakone, 250-0408, Japan

Amenities

ParkingParking
TVTV
Wheelchair AccessibleWheelchair Accessible
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Security/SafetySecurity/Safety
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
SpaSpa
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
BreakfastBreakfast
Child FriendlyChild Friendly
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • ShampooShampoo
  • Designer toiletriesDesigner toiletries
  • SoapSoap
  • Toilet paperToilet paper
  • Toothbrush and toothpasteToothbrush and toothpaste
  • TowelsTowels
  • Hair dryerHair dryer
  • ShowerShower
BedroomBedroom
  • Blackout drapes/curtainsBlackout drapes/curtains
  • Bed sheetsBed sheets
  • Iron/ironing board (on request)Iron/ironing board (on request)
  • SlippersSlippers
  • SafeSafe
  • PhonePhone
  • SoundproofingSoundproofing
BreakfastBreakfast
  • 1 bar1 bar
  • Continental breakfast available for a fee daily 7:30 AM–9:00 AM: JPY 2970 for adults and JPY 1650 for childrenContinental breakfast available for a fee daily 7:30 AM–9:00 AM: JPY 2970 for adults and JPY 1650 for children
  • 1 restaurant1 restaurant
  • RefrigeratorRefrigerator
ParkingParking
  • Free self parking on siteFree self parking on site
  • Limited onsite parkingLimited onsite parking
  • Free roundtrip train station shuttle from 9:00 AM - 6:00 PMFree roundtrip train station shuttle from 9:00 AM - 6:00 PM
AccessibilityAccessibility
  • ElevatorElevator
  • Wheelchair accessible (may have limitations)Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurantWheelchair-accessible restaurant
  • Thin carpet in roomThin carpet in room
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration deskWheelchair-accessible registration desk
ActivitiesActivities
  • Hot springsHot springs
  • SaunaSauna
EntertainmentEntertainment
  • LED TVLED TV
  • Digital channelsDigital channels
GeneralGeneral
  • Water dispenserWater dispenser
  • ElevatorElevator
  • Free newspapers in lobbyFree newspapers in lobby
  • Vending machineVending machine
  • JapaneseJapanese
  • EnglishEnglish
  • Smoke-free propertySmoke-free property
Guest ServicesGuest Services
  • RefrigeratorRefrigerator
  • Soundproofed roomsSoundproofed rooms
  • 24-hour front desk24-hour front desk
  • Daily housekeepingDaily housekeeping
InternetInternet
  • Available in some public areas: Free WiFiAvailable in some public areas: Free WiFi
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
OutdoorsOutdoors
  • TerraceTerrace
SpaSpa
  • Outdoor mineral hot springs (onsen)Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bathSeparate men/women areas in public bath
  • Yukata (Japanese robe)Yukata (Japanese robe)
  • Indoor mineral hot springs (onsen)Indoor mineral hot springs (onsen)
  • MassagesMassages

Policies

Check-in
Check-in
Check-in start time: 3:00 pm; check-in end time: 7:00 pm early check-in is available for a fee early check-in subject to availability minimum check-in age: 18
Check-out
Check-out
A late check-out fee will be charged check-out before 11 am late check-out subject to availability
Child Policy
Child Policy
Children are welcome. cribs (infant beds) are not available.
Payment Policy
Payment Policy
Fee for continental breakfast: approximately jpy 2970 for adults and jpy 1650 for children early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash

Reviews

Joshua
Dec 14, 2025 01:33:48 PM
Review Score:   4
Summary: We stayed in a Deluxe Room which was fantastic—apparently recently renovated, and the new touches were excellent. We also appreciated the arrival Happy Hour with unlimited drinks and light snacks. Unfortunately, the positives ended there. The service was deeply disappointing. The staff seemed completely bothered by our presence and rushed us through interactions, including breakfast orders. The low point was dinner: we were told the restaurant was 'full' and had to find food elsewhere, despite seeing only about five people dining inside all night. Since the hotel is isolated up a mountain (a 30-minute walk to the nearest conbini) and they offer no room service, we were left stranded with no alternatives provided by the staff. Note to travelers: We luckily found Bombay Hakone, an Indian restaurant that delivered excellent food up the twisty mountain roads in the rain—major kudos to them. As for the facilities, the onsens were nice but small, and the outdoor roof leaked, dripping ice-cold rain on us while trying to relax. I have stayed at many ryokans and hotels in the Hakone area; this was my first and last visit to Hotel Marroad.
See All Reviews

Room Arrangement

Room InfoFacilities
1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)
Room Size: m2
2 Large Twin Beds
1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)
Room Size: m2
4 Large Twin Beds and Twin Futons
2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)

General

Bed count minimum 4, No rollaway/extra beds, Number of bedrooms - 1, Bed count maximum 4
3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)
Room Size: 301 square feet m2
2 Large Twin Beds
3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)

General

Ping - 8, No rollaway/extra beds, Number of bedrooms - 1, Square meters - 28, Square feet - 301, Bed count minimum 2, Bed count maximum 2
3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)
Room Size: m2
4 Large Twin Beds and Twin Futons
3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)

General

Bed count minimum 4, No rollaway/extra beds, Number of bedrooms - 1, Bed count maximum 4
3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)
Room Size: 753 square feet m2
4 Large Twin Beds
3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)

General

Bed count minimum 4, Square feet - 753, No rollaway/extra beds, Square meters - 70, Number of bedrooms - 1, Bed count maximum 4, Ping - 21
1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)
Room Size: 301 square feet m2
2 Large Twin Beds
1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

General

Ping - 8, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Square meters - 28, Square feet - 301, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM
Room Size: 301 square feet m2
2 Large Twin Beds
3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM

General

Ping - 8, Rollaway/extra beds (free), Number of bedrooms - 1, Square meters - 28, Square feet - 301, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)
Room Size: 301 square feet m2
2 Large Twin Beds
2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

General

Ping - 8, No rollaway/extra beds, Number of bedrooms - 1, Square meters - 28, Square feet - 301, Bed count minimum 2, Bed count maximum 2
1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m
Room Size: m2
5 Large Twin Beds and Twin Futons
1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m

General

Number of living rooms 0, Bed count minimum 5, No rollaway/extra beds, Number of bedrooms - 0, Bed count maximum 5, Number of bathrooms - 1

FAQ's

Is this Marroad Hakone pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Marroad Hakone have a swimming pool?

No, this Marroad Hakone does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Marroad Hakone?

Best-rates for the Marroad Hakone starts from $192 per night with includes Accessibility, Bedding/Linens, Bar, Toiletries, Guest Services, Balcony/Terrace, Breakfast, Kitchen, Parking, Wellness Facilities, Child Friendly, Internet, Laundry, TV, Security/Safety, Spa, Restaurant, Wheelchair Accessible with all other facilities. Hotala.ca matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Marroad Hakone a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Marroad Hakone wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Marroad Hakone is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Marroad Hakone?

Based on the information reported by the owner or manager, the Marroad Hakone indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Marroad Hakone?

Based on the information reported by the owner or manager, details for the cancellation policy for the Marroad Hakone are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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