Resort Hotel Alex Zermatt | Hotel in Zermatt

| 8.4 (199 Reviews) |  5 Bathrooms  11 Guests
Zermatt City Centre Hotel | Resort Hotel Alex Zermatt

Hotel in Zermatt City Centre, Zermatt

The Alex in the heart of Zermatt is a mountain hut on the outside and a stylish boutique hotel on the inside. It features a superb spa, sports and fitness area and offers free Wi-Fi. Behind the classic chalet building there is an attractive interior of traditional furniture, brocade curtains, velvet pillows, exquisite carving and precious paintings of the Matterhorn. Spa facilities include an indoor pool, 3 massage rooms, separate women’s and men’s saunas, a Finnish sauna, a tepidarium, a sanarium, a massage chair and a tropical shower. A selection of massage and beauty treatments is also available. The fitness room features state-of-the-art equipment, including rowing machines. There are also tennis and squash courts and a grotto swimming pool. Hotel Alex also features a large sun terrace with garden lounge and serves a wide range of grill specialties in its excellent restaurant. There is also an elegant smokers' and whiskey lounge and the Montana Lounge, inviting you to read or have a nice chat.

Resort Hotel Alex Zermatt is located in Zermatt.

This 84 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, TV, Ocean View, and several others. This is a 4 star rated property and has over 199 reviews with the average score of 8.4 . Coming to Zermatt and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 84 Bedrooms Hotel if you want to learn more about this Hotala.ca place in Zermatt. These details are authentic, as they are provided by our partner, booking.com.

This Resort Hotel Alex Zermatt in Zermatt is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Resort Hotel Alex Zermatt”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Bodmenstrasse 12, Zermatt, 3920, Switzerland

Amenities

Pool
Designated Smoking Area
TV
View
Private Pool
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Special diet meals (on request)
  • Kid-friendly buffet
  • Wine/Champagne
  • Fruit
  • Breakfast in the room
  • Kids' meals
  • Bar
  • Snack bar
Activities
  • Skiing
  • Facial treatments
  • Spa/Wellness packages
  • Golf course (within 2 miles)
  • Bike tours
  • Tennis equipment
  • Foot bath
  • Personal trainer
  • Spa
  • Fitness classes
  • Fishing
  • Massage chair
  • Indoor pool
  • Massage
  • Game room
  • Hiking
  • Waxing services
  • Badminton equipment
  • Fitness center
  • Spa lounge/Relaxation area
  • Indoor pool (seasonal)
  • Locker rooms
  • Pool table
  • Hot tub/Jacuzzi
  • Steam room
  • Tennis court
  • Turkish/Steam Bath
  • Sauna
  • Pedicure
  • Solarium
  • Body scrub
  • Racquetball
  • Fitness
  • Cycling
  • Body wrap
  • Ping-pong
  • Playground
  • Manicure
  • Beauty services
  • Spa facilities
Entertainment
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
General
  • Elevator
  • Family rooms
  • Smoke-free property
  • Non-smoking rooms
  • Designated smoking area
  • Heating
  • Safe
  • Convenience store on site
Guest Services
  • Laundry
  • Currency exchange
  • Packed lunches
  • Concierge
  • Shuttle service (additional charge)
  • Babysitting/Child services
  • Private check-in/out
  • Shared lounge/TV area
  • Baggage storage
  • Meeting/Banquet facilities
  • Vending machine (drinks)
  • Room service
  • Dry cleaning
  • Ironing service
  • Daily housekeeping
  • Fax/Photocopying
  • Business center
  • Tour desk
  • ATM on site
  • Express check-in/out
  • Shuttle service
  • Suit press
  • Invoice provided
Internet
  • Internet
Outdoors
  • Sun deck
  • Terrace
  • Garden
  • Outdoor furniture
Security/Safety
  • Fire extinguishers
  • Key access
  • Smoke alarms
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Staff follow all safety protocols as directed by local authorities
  • Thermometers for guests provided by property
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Face masks for guests available
  • Cashless payment available
  • Physical distancing rules followed
Skiing
  • Ski school
  • Ski storage
  • Ski pass vendor
Spa
  • Swimming pool
  • Beach chairs/Loungers
  • Heated pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are not allowed
Please note that dogs are not allowed in the restaurant and the breakfast room, please note that zermatt is a car-free village. you can park your car in täsch (indoor parking) and continue to zermatt by train or taxi.spa/wellness center is closed from 2025-11-21 until 2025-09-28, bar is closed from 2025-11-21 until 2025-09-28, sauna is closed from 2025-11-21 until 2025-09-28, fitness center is closed from 2025-11-21 until 2025-09-28, hot tub/jacuzzi is closed from 2025-11-21 until 2025-09-28

Reviews

Value for money:
8.3
Location:
9.53
Staff:
9.19
Facilities:
8.92
Comfort:
9.21
Cleanliness:
9.17
Gavin_flipper01
Jun 22, 2025 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: The look of the hotel and furnishings is amazing. Also the staff were very friendly, skilled and helpful.
Summary: An amazing hotel
See All Reviews

Room Arrangement

Room Info Facilities
Single Room
Room Type: Single
Room Size: 15 m2
1 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Bathrobe, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Shower cap, Toilet, Towels

General

Trash cans, Key access, Hardwood or parquet floors, Smoke Alarm, Heating, Safe

Media & Technology

Telephone, Radio, Cable channels, Flat-screen TV, TV

Kitchen

Electric kettle, Refrigerator

Living Area

Sitting area, Desk

View

Mountain view, View

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Feather pillow, Clothes rack

Pool and Spa

Pool towels
Standard Double Room
Room Type: Double
Room Size: 22 m2
1 Queen bed(s) Bed
2 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Bathrobe, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Shower cap, Toilet, Towels

General

Carpeted, Trash cans, Key access, Interconnecting room(s) available, Heating, Safe, Smoke Alarm

Media & Technology

Telephone, Radio, Cable channels, Flat-screen TV, TV

Kitchen

Electric kettle, Refrigerator

Living Area

Sitting area, Desk

View

Mountain view, View

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Feather pillow, Clothes rack

Pool and Spa

Pool towels
Superior Double Room
Room Type: Double
Room Size: 28 m2
1 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Bathrobe, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Shower cap, Toilet, Towels

General

Carpeted, Trash cans, Key access, Interconnecting room(s) available, Heating, Safe, Smoke Alarm

Media & Technology

Telephone, Radio, Cable channels, Flat-screen TV, TV

Kitchen

Electric kettle, Refrigerator

Living Area

Sitting area, Desk

View

Mountain view, View

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Sofa bed, Socket near the bed, Feather pillow, Clothes rack

Pool and Spa

Pool towels
Luxury Suite
Room Type: Double
Room Size: 65 m2
2 Twin bed(s) Bed
1 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Bathrobe, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Shower cap, Toilet, Towels

General

Trash cans, Key access, Interconnecting room(s) available, Hardwood or parquet floors, Heating, Safe, Smoke Alarm

Media & Technology

DVD player, Telephone, CD player, Radio, Cable channels, TV, Flat-screen TV

Kitchen

Electric kettle, Refrigerator

Living Area

Sitting area, Sofa, Desk

View

Mountain view, View

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Feather pillow, Socket near the bed, Sofa bed, Fold-up bed

Pool and Spa

Pool towels
Classic Junior Suite
Room Type: Suite
Room Size: 36 m2
1 Sofa bed Bed
1 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Free toiletries, Bathrobe, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Shower cap, Toilet, Towels

General

Carpeted, Trash cans, Key access, Interconnecting room(s) available, Heating, Safe, Smoke Alarm

Media & Technology

Telephone, Radio, Cable channels, Flat-screen TV, TV

Kitchen

Electric kettle, Refrigerator

Living Area

Sitting area, Sofa, Desk

View

Mountain view, View

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Feather pillow, Socket near the bed, Sofa bed, Fold-up bed

Pool and Spa

Pool towels
Budget Double Room
Room Type: Double
Room Size: 22 m2
2 Twin bed(s) Bed

Bathroom

Bathtub

Media & Technology

Flat-screen TV

View

View

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs

Room Amenities

Clothes rack

Pool and Spa

Pool towels

FAQ's

Is this Resort Hotel Alex Zermatt pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Resort Hotel Alex Zermatt?

Check-in time for Resort Hotel Alex Zermatt starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Resort Hotel Alex Zermatt have a swimming pool?

Yes, this Resort Hotel Alex Zermatt has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Resort Hotel Alex Zermatt?

Best-rates for the Resort Hotel Alex Zermatt starts from $1,840 per night with includes Spa, Fireplace/Heating, Restaurant, Guest Services, Internet, Transportation/Shuttle, Security/Safety, Business Services, Laundry, Pool, TV, Ocean View, Balcony/Terrace, Oceanfront, Bar, Entertainment, Breakfast, View, Private Pool, Bedding/Linens, Skiing, Wellness Facilities, Toiletries, Child Friendly, Hot Tub, Designated Smoking Area, Accessibility, Sports/Activities with all other facilities. Hotala.ca matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Resort Hotel Alex Zermatt a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Resort Hotel Alex Zermatt wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Resort Hotel Alex Zermatt has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Resort Hotel Alex Zermatt?

Based on the information reported by the owner or manager, the Resort Hotel Alex Zermatt indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Resort Hotel Alex Zermatt?

Based on the information reported by the owner or manager, details for the cancellation policy for the Resort Hotel Alex Zermatt are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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