The Pollux | Hotel in Zermatt

| 9.6 (307 Reviews) | 1 Bathroom

Hotel in Zermatt City Centre, Zermatt

This smoke-free hotel features 3 restaurants, a full-service spa, and a fitness center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
The Pollux offers 35 accommodations with minibars and safes. A pillow menu is available. 80-cm flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Bahnhofstrasse 28, Zermatt, 3920, Switzerland

Amenities

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Skiing

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Shampoo

Shower/tub combination

Private bathroom

Towels

Soap

Bathrobes

Toilet paper

Bedroom

Blackout drapes/curtains

Pillow menu

Heating

Bed sheets

Hypo-allergenic bedding

Desk

Local maps

Desk chair

Connecting rooms available

Safe

Slippers

Phone

Free newspapers

Breakfast

1 bar

Free buffet breakfast available daily 7:30 AM–10:30 AM

3 restaurants

Coffee/tea in common area(s)

Minibar

Coffee/tea maker

Parking

Roundtrip airport shuttle (surcharge)

Offsite parking within 9 mi (CHF 20 per day)

Ski shuttle nearby

Accessibility

Elevator

Tile flooring in room

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hardwood flooring in room

Activities

Golfing

Mountain biking

Downhill skiing

Ski equipment rentals

Ski area

Ski lifts

Skiing lessons

Golf lessons

Ice skating

Sledding

Snowboarding

Snowshoeing

Skiing

Cross-country skiing

Ski runs

Hiking/biking trails

Rock climbing

Wildlife and game viewing

Fitness center

Arcade/game room

Steam room

Bicycle rentals

Sauna

Full-service spa

Entertainment

80-cm flat-screen TV

Cable/satellite channels

General

Meeting room

Business center

Banquet hall

Elevator

ATM/banking services

Front-desk safe

Free newspapers in lobby

German

Spanish

French

Italian

English

Fireplace in lobby

Smoke-free property

TV in lobby

Guest Services

Snack bar/deli

Laundry facilities

Arcade/game room

Ski passes

Laundry facilities

Dry cleaning service

Porter/bellhop

Ski storage

Tour/ticket assistance

Snow sports gear

Multilingual staff

Daily housekeeping

Hair salon

Luggage storage

Concierge services

24-hour front desk

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Terrace

Garden

Spa

Massage - sports

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 11:00 pm late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. kids stay free! one child 2 years old or younger stays free when using existing bedding. rollaway/extra beds are available for chf 45 per night.

Payment Policy

Nearby parking fee: chf 20 per day (49213 ft away) rollaway bed fee: chf 45 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Jake

Jul 4, 2026 06:12:40 PM

Review Score: 10

Summary: Close to train station, restaurants activities and shopping, Nice vkesn well appointed room, including mini fridge and in room safe, Breakfast was good and included, reasuurant on site with several options including Swiss Fondue, hotel did have an elevator, I understand that they offer a hot tub, Standard late check out of noon, Only dislike was the tub ( narrow ) And the shower configuration, mounted in the center, Mot the front front or rear of the tub,. It felt precarious standing in the narrow tub to shower, However I would consider staying here again, Everything else was great

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Room Arrangement

Room Info	Facilities
Double Room, City View Room Size: 226 square feet m² 1 King Bed	General Square meters - 21, Square feet - 226, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 6.35, Bed count minimum 1, Bed count maximum 1, City view
Gallery Single Room Room Size: 118 square feet m² 1 Twin Bed	General Square feet - 118, No rollaway/extra beds, Ping - 3.32, Bed count minimum 1, Bed count maximum 1, Square meters - 11, Free cribs/infant beds
Double Room, Balcony Room Size: 237 square feet m² 1 King Bed	General Balcony or patio, Rollaway/extra beds (surcharge), Square feet - 237, Number of bedrooms - 1, Ping - 6.66, Balcony, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 22, Free cribs/infant beds
Family Room, City View Room Size: 344 square feet m² 2 King Bed and Twin Bunk Bed	General Square meters - 32, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 344, Ping - 9.67, Bed count maximum 3, City view, Bed count minimum 3
Superior Double Room, Balcony Room Size: 344 square feet m² 1 King Bed	General Square meters - 32, Balcony or patio, Rollaway/extra beds (surcharge), No cribs (infant beds), Number of bedrooms - 1, Balcony, Square feet - 344, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Ping - 10
Triple Room Room Size: m² 2 King Bed and Twin Bed	General No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2

FAQ's

Is this The Pollux pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Pollux have a swimming pool?

No, this The Pollux does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Pollux?

Best-rates for the The Pollux starts from $321 per night with includes TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Sports/Activities, Bedding/Linens, Skiing, Wellness Facilities, Spa, Fireplace/Heating, Restaurant, Bar, Guest Services, Breakfast, Child Friendly, Internet, Kitchen, Laundry with all other facilities. Hotala.ca matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is The Pollux a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Pollux wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Pollux is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Pollux?

Based on the information reported by the owner or manager, the The Pollux indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Pollux?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Pollux are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

CA $448